Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Healthy Save (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myhealthysave.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myhealthysave.com
Well packed, everything came intact. I have not yet checked how it keeps the heat, but externally the thermos looks very good, I'm happy. If I add anything,
Superhood
11.12 - 29.12. delivery via post office. I'll check tomorrow, looking like no marriage.
Beautiful and also keeps warm my drinks
Good cool thermo glass, take it.
Mugs-fire! Already the third time we order such, once a year we update)
Nice mug. Heat keeps perfectly. For half an hour, the drink was not used, from the word at all. The only thing, the inscription on the mug is different than in the picture.
Excellent quality!
Like everything clearly, a little there are drops when you shake, from under the valve, and so their money is definitely worth
Nice mug! I really like the color as stated! Whole, no scratches
A glass of excellent quality. Thick metal, took in hands and you know that quality. Give shame will not be!)) On the lid is a valve with a lock. on the bottom is a rubber pad, it will not slide. On the lid there is still a handle, though I do not know how much useful)) Delivery arrived quickly, in three weeks. As a gift they put another plastic bottle for water.))
Cool! It came in a month to Ukraine. Delivery by courier. Recommend!
Looks live, as in the picture. The glass is very beautiful. Came well packed. No defects. How to keep the heat has not yet checked. But, like, it closes well, so it should keep warm for a long time.
Mug is super, kachesvenny, the temperature holds well, the delivery is fast!
Excellent quality, packing is impeccable
Cool Thermo mug. Heat holds for a long time. The product corresponds to the description. But only minus that I ordered two flasks and for this the store should have me eat add a bottle, but I received only two thermoses and as said bonus no
A beautiful and high-quality glass. Mega fast shipping
It's the most perfect thing that exists, it doesn't spill anywhere, insulates the heat very well and lasts long hot liquid, I love that you have a button to open the nozzle and it's super easy to wash, The only bad thing is that it smells weird to open it but I guess it's because it's new, I really loved it. I'll buy more.
Hi everybody! Rebecca, the mug is full! The walls are thick, stainless steel, the pattern is not washed off, it's nice to hold! Cover made of good plastic, without hatches and twisting not by thread! Keep "hot" five hours, but it's probably because of the lid, not a Thermos all the same! Damn, I'm delighted! Well done Chinese! Yes, and a button with a fuse from random opening, into the car cup holder becomes like a native! Take it, you will not regret it!
Nice mugs. Keep warm for 2-3 hours. Better than what they gave at work in Moscow;)) do not smell. Fell a couple of times and remained alive)) good goods in one word. Worth your money
Keelorn thermos with reinforced lid, coffee mug, stainless steel, vacuum flasks for car, water bottles Heat keeps perfectly, does not leak, convenient, but the color is slightly dim than in the picture.
Take it will not regret it. I was pleasantly surprised by the quality, there is a mug from Starbucks these are better.
Excellent! Keeps the heat 2-2,5 hours exactly!
Excellent product, its money is worth, I recommend to buy!
Excellent groceries, fast delivery. I ordered 2 at once and gave a bottle of 0,25 as a gift. I thought it would be black, but it turns out silver. But it is not critical